Contact Information

For general inquiries, contact our Customer Service Center at 833-264-1502 or IPXservicecenter@pcsretirement.com.

ADDITIONAL SUPPORT


Styled Table
Department Email Fax For help with
Contributions IPXcontributions@pcsretirement.com 720-739-4665 Incoming Deposits and allocation of deposits.
Enrollment IPXenrollments@pcsretirement.com 720-739-4711 Enrollment paperwork, beneficiary updates, name/status updates
New Plan Setup / Express Enroll IPXplansetup@pcsretirement.com 720-739-4855 Payroll slot setup, Plan Setup, Conversions, Express/Quick Enroll Enrollments
Incoming Transfers / Exchange / Rollovers (TERs) IPXterservice@pcsretirement.com 720-900-2909 Individual participant transfers, exchange and rollovers into the IPX recordkeeping platform
Outgoing Distributions / Transfers IPXdistributions@pcsretirement.com 720-900-2769 Individual distributions and loan requests
Advisor Support IPXadvisorsupport@pcsretirement.com N/A Financial advisor support questions

INSTITUTIONAL SUPPORT

We are here to help! If you are a plan sponsor or a financial professional, please contact your account manager or call our Customer Service center at 833-264-1502, Monday through Friday, 9:30 am EST to 6:30 pm EST.


MAILING ADDRESS

IPX Retirement

c/o PCS Retirement

3000 Chestnut St.

Unit 7767

Philadelphia, PA 19101