Contact Information
For general inquiries, contact our Customer Service Center at 833-264-1502 or IPXservicecenter@pcsretirement.com.
ADDITIONAL SUPPORT
| Department | Fax | For help with | |
|---|---|---|---|
| Contributions | IPXcontributions@pcsretirement.com | 720-739-4665 | Incoming Deposits and allocation of deposits. |
| Enrollment | IPXenrollments@pcsretirement.com | 720-739-4711 | Enrollment paperwork, beneficiary updates, name/status updates |
| New Plan Setup / Express Enroll | IPXplansetup@pcsretirement.com | 720-739-4855 | Payroll slot setup, Plan Setup, Conversions, Express/Quick Enroll Enrollments |
| Incoming Transfers / Exchange / Rollovers (TERs) | IPXterservice@pcsretirement.com | 720-900-2909 | Individual participant transfers, exchange and rollovers into the IPX recordkeeping platform |
| Outgoing Distributions / Transfers | IPXdistributions@pcsretirement.com | 720-900-2769 | Individual distributions and loan requests |
| Advisor Support | IPXadvisorsupport@pcsretirement.com | N/A | Financial advisor support questions |
INSTITUTIONAL SUPPORT
We are here to help! If you are a plan sponsor or a financial professional, please contact your account manager or call our Customer Service center at 833-264-1502, Monday through Friday, 9:30 am EST to 6:30 pm EST.
MAILING ADDRESS
IPX Retirement
c/o PCS Retirement
3000 Chestnut St.
Unit 7767
Philadelphia, PA 19101